I purchased more storage space for backups, but their status is still "blocked". What do I need to do?

The backup status displayed in the Management Portal is the most recent status, i.e. the status at the end of the previous backup. As soon as the current tasks are completed, the status will be updated.

You can also click the "Backup now" button on the service tab (Mail, Drive or Team Drives to make sure that the backup is resumed.

If the backup will not start, please contact our Support team; in some cases the backup task may have gotten stuck and we need to restart it from our side.

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