In some cases, individual permissions granted to the backup application may be revoked - for example, due to policy changes or administrative actions. This can lead to issues accessing the Backup portal.
To resolve this, re-grant all required permissions for the Nexetic Backup application by signing in to Microsoft Entra admin center using the tenant’s Global Administrator or Privileged Role Administrator account.
Under Applications -> Enterprise applications, select application Nexetic Backup (Application ID: facd4a2d-cbd2-4095-bfa8-ac9c819f843e)
Select Permissions under Security.
On Permissions tab, select Grant consent for [the organization]
The previously revoked permissions have now been regranted, and the admin sign-in issue has been resolved.
Alternatively, you can also ask Nexetic Support to reset admin consent for the Nexetic backup application. After resetting the permissions, you will be requested to grant admin consent for the Nexetic Backup application on next sign-in to the Backup portal. That will also help resolve the issue.