Impersonation access levels
Admin user for the customer's M365 tenant can choose the level of Impersonation access they wish to grant for their Service Provider (via Nexetic Portal). Service Provider can be granted full or limited access to the customer's backup portal, or the access can be fully denied. The options are:
Full admin access, incl. access to users' and organization's backups to search & restore data. This access level is recommended if the Service Provider is responsible for handling all end-users' M365 backup related support requests, including data restorations on customer's and end-users' behalf.
Restricted - access to Dashboard, Users and Settings pages and Audit Log only. With this access level Service Provider can make and change backup configurations, but not view or restore any data in backup.
None - no access to the customer's backup environment. Service Provider can only see customer details in Nexetic Portal, including customer's name, M365 tenant and purchased licenses & storage space, but the Impersonate option is disabled.
How to set the access level
You can define Impersonation access on the Backup portal's Settings page -> click Organization settings in the top menu. Select the right level and click Save.