Stay informed about the health and status of your backup operations with customizable alerts in the Backup Portal. These alerts help you proactively monitor issues and ensure data protection continuity.
Where to Configure Alerts
All alert settings are managed from the Settings -> Organization Settings page within the Backup Portal. From here, users can:
- Enable or disable specific alert types (except the mandatory ones)
- Set custom thresholds for time-based alerts
- Define one or more recipient email addresses for alert notifications
Available Alert Types
Here’s a breakdown of the alert types you can configure:
1. Time Since Last Backup Alert
- Purpose: Notifies when a backup hasn't occurred within a defined number of days.
- Default Threshold: 3 days (value can be modified)
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Customizable: Yes (On/Off)
2. Item-Level Failure Alerts
- Purpose: Alerts when backup attempts for specific items (e.g., files, folders, mailboxes) fail.
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Customizable: Yes (On/Off)
3. Microsoft Service Issue Alerts
- Purpose: Notifies when Microsoft 365 service issues prevent backups for specific users over a defined period.
- Default Threshold: 3 days (value can be modified)
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Customizable: Yes (On/Off)
4. Missing App Permissions Alerts
- Purpose: Indicates when required application permissions are missing.
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Customizable: No — This alert is mandatory and cannot be disabled.
5. Insufficient Licenses & Storage Space Alerts
- Purpose: Warns when backup operations are blocked due to lack of licenses or available storage.
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Customizable: No — This alert is mandatory and cannot be disabled.
Managing Notification Recipients
You can specify one or more email addresses to receive alerts. This ensures the right stakeholders are informed promptly when issues arise.
By configuring these alerts, you’ll maintain better visibility into your backup environment and reduce the risk of unnoticed failures or service disruptions.
For details on how alert notifications are shown and managed in the Backup Portal, refer to this support article.