ADDING VENDOR LEVEL ADMINISTRATORS
You can easily add new administrators, as long as there is already one existing admin user in your organisation.
1) Go to Admin users tab on Vendor Information page
2) Click Create new
3) Fill in the chosen username (user's email address can be used), email address and full name of the user
4) Select Vendor from the User rights level drop-down menu
- Vendor: full vendor rights (choose this)
- Vendor support: full vendor rights, without option to add / edit license info, or add new end users
- Account admin: account (customer) level rights, with some editing allowed
- Account support: viewing rights to the account's (customer) info
5) Select the invitation language from Language drop-down menu
6) Click Save. Email with username, password and login URL will be sent to the user
(Email template Admin user creation email (invite) is used)
ADDING ACCOUNT LEVEL ADMINISTRATORS
It is also possible to create admin users on account (company) level. This option can be used if there is a designated support person in your customer's organisation who would like to be able to view the status of their own users' backups. To create an account level admin, follow the instructions below.
1) Go to Admin users tab on Accounts page
2) Select the correct account (company) from the drop-down menu (if not yet selected)
3) Click Create new
4) Fill in the chosen username (user's email address can be used), email address and full name of the user
5) Select User rights level from the drop-down menu
User rights levels available for account level administrators:
- Account admin: account (customer) level rights, with some editing allowed
- Account support: viewing rights to the account's (customer) info
6) Double-check that the company name in Organisation field is the correct one
7) Select the invitation language from Language drop-down menu
8) Click Save. Email with username, password and login URL will be sent to the user
(Email template Admin user creation email (invite) is used)
