Learn how to search and restore / download Exchange emails.
Step 1. Sign into the Microsoft 365 Backup Portal
You have two options to sign into the 365 Backup Portal.
- Sign in via Nexetic Portal: https://portal.nexetic.com
- Sign in directly to 365 Backup Portal: https://shield-cloud.nexetic.com
Note
For Nexetic partners, we recommend using Nexetic Portal. You can manage all your Microsoft 365 backup customers in one place with a single user ID.
Step 2. Select Mail page
Select Mail on the top menu.
Step 3. Select the user
Select the user from the user list in the drop-down menu. If there are a lot of users, you can also use search by typing the user's name.
Step 4. Find emails
You can find emails from backup in the following ways:
- Use the Search; or
- Browse the folders and select the correct folder / email
1.a Simple Search
Search mails by typing text into the input box and pressing enter or clicking the search icon.
1.b Advanced Search
Click on the down arrow icon to open advanced search.
Insert your search criteria and click Search. You can search by sender (from) or by date. You can also select if you only want to search for emails with attachments.
To close the advanced search window, click on the area outside the advanced search, or click the top arrow icon.
2. You can also locate emails by browsing the email folder structure.
Step 5. Select restore options
If you want to restore emails to Microsoft 365, follow the instructions below. If you're going to read your emails or download them to your workstation, proceed to Step 6.
1.a Restore selected emails
If you wish to restore single email(s), select them by ticking the boxes. Then click on Restore -> Restore Selected Messages To... button.
Then select the following:
Target account for the restoration. Your own user account is selected by default, but you can also restore the emails to another user account in the same M365 tenant.
Target folder where the emails will be restored to. By default the emails will be restored to their original location, i.e. the same folder where they are located in backup. You can also type any folder name. If such folder doesn't exist in the destination account's Mailbox, the folder will be created during the restore process.
Click Restore to initiate the data restore.
1.b Restore selected folder
If you wish to restore a folder, select the right folder. Then click on Restore -> Restore Selected Folder To... button.
Then select the following:
Target account for the restoration. Your own user account is selected by default, but you can also restore the emails to another user account in the same M365 tenant.
Target folder where the emails will be restored to. By default the emails will be restored to their original location, i.e. the same folder where they are located in backup. You can also type any folder name. If such folder doesn't exist in the destination account's Mailbox, the folder will be created during the restore process.
Date from which the emails will be restored. The current date is always pre-selected, but you can select any past date from the calendar and you will always have the emails restored as they were on the specific date - i.e. allowing you to jump back in time.
Restore with subfolders can be selected if you want to restore not just the selected folder but also its subfolders.
Click Restore to initiate the data restore. Please note that the restoration process may take some time.
1.c Restore all emails
To restore all selected user's emails from backup, click Restore -> Restore All Mailbox To... button.
Then select target account, target folder and snapshot date as described above in section 1.b.
Step 6. Option: Read or Download emails
To read an email, select your own user from the drop-down menu and locate the email. Then click on the arrow icon to open the email.
Note
You can read only your own emails and only when you have signed in directly to the Backup Portal.
If you have signed in via Nexetic Portal, you can't read your emails or emails of the person you are impersonating.
To download an email, select the emails by ticking the boxes, click on the Download button and select Download Selected Messages.
You can also download a selected folder, or all emails.
Note
You can download only your own emails and only when you have signed in directly to the Backup Portal.
If you have signed in via Nexetic Portal, you can't download your emails or emails of the person you are impersonating.
Click Allow to start downloading emails to your workstation.
Downloaded emails are in .eml format. You can read them with standard email programs.