Step 1. Sign into the backup portal
Open your web browser and go to the following address: https://shield-cloud.nexetic.com/
Select Sign in with Microsoft 365. Insert your Microsoft 365 admin credentials for the tenant you want to restore data from.
Resellers can also sign in via Nexetic Portal.
Step 2. Select Backup for Entra ID
Click the icon in the top-left corner of the page and select Backup for Entra ID.
Step 3. Select the Devices page
Click Devices in the top navigation. You can see the list of all devices that have been backed up from the Entra ID tenant.
Step 4. Grant temporary restore permission
First you need to grant temporary restore permission to be able to initiate the restoration. The permission is granted once and it covers the restore of all devices.
Click the Grant temporary restore permission button and authenticate with your signed-in Microsoft 365 admin account. You will now see the Restore selected button and you can proceed to the next phase. Note that the restore permission is valid for 1 hour.
Step 5. Locate the device(s)
You can sort the devices by their Name, Device Id or Last modification date. You can also filter the devices by typing any part of the Device Name or Device Id in the Search box.
Step 6. Select the devices
You can select all devices, selected devices or just a single device to be restored by checking the boxes. Then click the Restore selected button.
Next proceed to Step 8 of this support article to see how to select the restore options.
When you click any device name, you can view attributes that have been backed up for the selected device. Check Step 7 of this support article for more info about the backed up device details.
Step 7. View the device attributes and versions
Select a device by clicking the device name. You can see all the attributes that exist for the selected device. The latest version from backup is always displayed by default. You can click the arrows to browse the different time points / version dates for the object. The version from the selected time point is always displayed. Red font indicates a changed value for that attribute; i.e. object attributes marked with red font are changed in this version from the previous version.
Step 8. Select restore options
After clicking Restore selected or Restore this version, select the snapshot date & time from the calendar. You can still change the date & time even if you already chose them on any of the previous screens.
Make your choices for the following options:
- With object is already pre-selected. It means that the device is being restored with it's attributes, current name and device ID. If the device doesn't exist in Entra ID, it will be recreated. If the device already exists in Entra ID, the existing device will be overwritten.
- If you select As new, a new device with a new Device ID is created during the restore process. You need to input a name for the object that will be created. If you don't select 'As new', the restoration target is the already existing device in Entra ID.
- NOTE: The 'RESTORE AS NEW' OPTION IS NOT AVAILABLE WHEN YOU RESTORE MULTIPLE DEVICES AT A TIME. If you restore multiple devices and a device already exists in Entra ID, it will be overwritten. If the device doesn't exist, a new device will be created with the same name and Device ID that it was backed up with.
- If you want to restore the objects to another Entra ID tenant, select To another tenant.
- First you need to add the target tenant where you want to restore the data to - check the instruction.
- Now you can see the existing target tenant(s) in the 'To another tenant' drop-down menu - in case of having multiple target tenants added, select the one you want to restore the data to.
- The available domain names for the selected target tenant can be seen under the 'With domain' menu and you can select the domain from there. Screenshots can be found from the above mentioned support article.
- Once you have selected the options, start the restoration by clicking Restore.